The Integrated Command & Control Center (ICCC)
A forward-thinking initiative designed to centralize and enhance the state’s operational, communication, and response capabilities.
Sustainable Physical Infrastructure
The 5,000 sqft renovation leverages green materials, energy-efficient LED lighting, inverter-based air conditioning, and low-emission interior finishes to reduce the environmental footprint. Raised flooring and modular designs promote reusability and long-term energy savings.
Unified Visual & Communication Layer
Integration of LED video walls, multiviewers, and digital conference systems creates a real-time operational dashboard for monitoring, decision-making, and emergency response—all optimized for low-power consumption and 24/7 usage.
Omnichannel Call Center Platform
The Mitel-based system supports citizen engagement through phone, chat, email, and future digital channels, while incorporating cloud-readiness and virtualized infrastructure to reduce physical hardware needs and improve energy efficiency.
API-Driven Digital Services
Built on an open, scalable architecture, the ICCC enables seamless integration with agencies such as PDRM, BOMBA, JKR, and smart city systems (IoT, sensors, GIS). This reduces duplication, streamlines workflows, and lowers resource consumption across departments.
Green ICT Practices
Equipment procurement follows Energy Star and RoHS compliance, while system design supports remote monitoring, automated power-down schedules, and eco-conscious heat and power management.
Training and Knowledge Transfer
Staff will be trained not only to operate the system, but also on eco-friendly maintenance, smart energy use, and managing technology in a sustainable way.