Intelligence Operational Asset Desk (IOAD)

A comprehensive system for efficient asset and helpdesk management, enabling smooth workflows for vendors, end-users, and higher management.

The system offers a dashboard for higher management to track helpdesk KPIs, including response times, resolution times, and customer satisfaction.

With tools to monitor upcoming contract expirations, facilitating proactive planning and preparation for subsequent agreements.

Comprehensive access to asset data, including inventory details, maintenance history, and depreciation records for higher management.

IOAD is designed for vendors, end-users, and higher management, ensuring smooth workflows and effective management for all users.

Vendors can receive log cases to respond to helpdesk tickets and asset issues in a timely manner.

Preventive maintenance reports can be automatically generated, and corrective maintenance reports can also be submitted.

Vendors can use the mobile app with GPS tagging for on-site reporting of maintenance activities.

Leverage AI chatbots for efficient issue resolution without human intervention.

End-users can submit helpdesk tickets through a user-friendly platform.

End-users can report asset issues for timely resolution to ensure optimal asset performance.

Lost assets can be reported to ensure that management is aware and can take necessary actions.

End-users can easily check in assets for maintenance through a user-friendly interface.

Manage scheduled maintenance and repair requests with ease.